Social Media for Business: How Creating Social Communities Can Help Your Company Thrive

Social Networks have become the number one method of how we engage and connect with one another digitally, with approximately 4.62 billion users currently active day-to-day. Just think about that.


That’s over half of the entire world’s population using social media channels, making it the world’s largest mode of communication in the modern era.


Social media marketing to grow your business has also become a key way in which companies are able to create influential brand identities and advertise products or services on a much more global scale, allowing for larger-scale revenue growth and acknowledgment that they wouldn’t have received otherwise.


As part of our ‘ShooCo’ System here at Shoo, we believe it’s important to aid you with the knowledge, tips, and tricks to help you build on both your social media presence and media strategy. This way, you’ll be ready to take the world of social media head-on to promote your business and confidently connect with your target audience. 


3 Benefits of Social Media Marketing for Your Business


You can increase both your brand voice and identity.

When trying to reach a global consumer base to develop ways to drive traffic to your products, producing visually engaging media content on social channels lets your customers know exactly who you are as a brand, and what you can offer to your target demographic. Having a recognisable brand image through social media posts means that your consumers will be fully aware of you, and what to expect from you as a company. 


You can use social media to help build a community and develop meaningful consumer relationships.

Social listening and communication in digital spaces are vital for thriving on every level possible. Having a healthy repertoire on social media, whether that be through answering customer queries, handling complaints, or day-to-day friendly chats, allows you to create a long-term positive environment between consumer and brand.


You can stay on top of current events and trends. 

Keeping up to date with the most current trends whether that be in fashion, food or technology will allow you to effectively tailor your products and services to match consumer demands. This is important for always making sure that your brand stays current and ‘cool’ and doesn’t fall behind in its social presence online. 


Why social media advertising is important


Creating Social Media Communities for Digital Marketing - What Do I Need to Know?


In a recent 2022 survey completed by Statista, the top 5 most popular platforms used by marketers for business are:


  • Facebook (91%)
  • Instagram (78%)
  • LinkedIn (61%)
  • YouTube (55%)
  • Twitter (48%)


It’s important to develop a social media marketing strategy, to consider what your business offers, your target demographic, and what it is your overall brand image wants to convey before establishing which social media platform will be best suited to what your business and consumers need.


For more on understanding what your audience wants, have a look at one of our previous blogs:


What does your audience want?


Facebook Groups


Approximately 1.8 billion consumers use Facebook Groups to buy products every day. Facebook’s algorithm heavily prioritises content from groups that are frequently interacted with, offering more organic engagement overall for your business. Facebook groups have become a powerful marketing tool for businesses to create an aura of personal community to build that one-to-one connection with your customer base to foster a positive brand image overall.


Pros: 

  • Aids in building personal relationships with your customers, creating that meaningful relation between brand and user (more chance of a successful sale if the customer resonates with your brand, and feels like part of a like-minded community). Social media for customer service helps you connect with users to build trust within your community, which can heavily impact a brand!   
  • Increases your overall organic reach, through Facebook’s algorithm of pushing more group content onto the timelines of consumers.
  • The power of social media offers a direct link to market research. If customers are engaging with your products online, you can understand what they want from you, what they like and don’t like, and then tailor your products and brand image accordingly. 

Cons: 

  • Often tedious, and hard to manage, which can be incredibly time-consuming if you are overseeing the group yourself. 
  • Offers limited features, only really allowing you to post content, create polls, and live-stream to your audience within the group. 
  • Facebook groups rarely show up in search engines, limiting your overall searchable presence online.   


Instagram Business


Instagram is home to influencer marketing, hosting 1.22 billion active users every month with 1 in 2 users using Instagram to discover new brands every day. Instagram ‘business’ accounts allow you to track engagement and insights whilst also being able to sell your products through its online shop function, creating a community where you can have everything in one place for your customer base. Notably, 58% of users say that they’re also more inclined to buy into a brand, after seeing it as an ad linked on an Instagram story.


Pros: 

  • Offers access to account insights, ways for customers to get directly in contact (email, phone number, links to other pages), and call-to-action buttons for your users - creating a 1-1 path for your customers to engage with your business.
  • Scheduled posts, links on Instagram stories, and the chance to boost your posts for external reach.
  • Influencer marketing often increases brand traffic from people who may not have heard of your brand before. It ushers a sense of trust to consumers by using a well-known face, who will then be more likely to buy into your business and who you are as a whole. 

Cons:

  • Potential decreased visibility. Customers may get overwhelmed with the lack of organic content, and the constant promotion and as a result, choose to unfollow your business. Make sure to stand out from the crowd to attract attention! 
  • Less personal through the use of a ‘business’ account rather than a personal one. A business account could leave the consumer feeling disconnected and they may be less inclined to follow and engage, seeing a business profile as overly promotional rather than meaningful.   



LinkedIn Groups


With over 850 million members worldwide, LinkedIn is at the forefront of successful professional networking. 77% of marketers agree that LinkedIn produces the best organic results and that companies posting regularly on LinkedIn see a 2x higher engagement rate to their business overall. LinkedIn groups offer a way of forming a community with a smaller group of like-minded individuals and help to create closely bonded connections, whilst also being able to see the content of what rival businesses are posting at the same time.


Pros: 

  • You’re able to connect with like-minded professionals, share insight and information as well as gain vital advice and knowledge from industry experts. 
  • Boosts your content reach - LinkedIn group members are more likely to engage with targeted content rather than strangers or your personal connections. It also allows you to demonstrate your expertise to increase sales and engagement. 
  • Creates a way for your group members to share honest feedback on your products to identify new ways to improve and deliver what your consumers need overall.

Cons:

  • LinkedIn is primarily used during work hours. If you have content that is exclusively weekend-focused or you do promotion for an event outside of work-related hours, users are more than likely not going to see or engage with it.
  • Limited visibility - LinkedIn groups receive little to no visibility, limiting your external reach and online presence in search engines. Additionally, members may sometimes have to physically click into your group to see your content, opposed to having it accessible on their timelines.
  • Be prepared to put lots of time and effort into creating engaging content at the very beginning to spark conversation and traffic to your group. This can be very time-consuming and often overwhelming. 


YouTube 


YouTube has driven 2.1 billion worldwide users to its site with 70% of its viewers having made a purchase after seeing a branded advertisement on YouTube. Notably, 55% of marketers also use the platform to better optimise their content and create a personal relationship with potential users. YouTube is also the second most popular search engine behind Google, meaning that your potential customer base is out there searching for things that your business could possibly solve and help provide.     


Pros:

  • You can grow, develop and nurture your meaningful consumer relationships worldwide by creating community posts, filming behind-the-scenes videos, and showcasing your true brand identity through visual and creative posts.
  • YouTube has great social integration. Anything you create and share via YouTube can also be shared through other social platforms such as Instagram and Twitter, further expanding your potential reach and driving traffic to your content,
  • Builds brand impactfulness and conversion rate - customers are 12 times more likely to watch videos rather than read text. Also, visual aids featuring sound and video often create a stronger, more powerful emotional impact on the consumer.     

Cons:

  • Short, frequent, branded advertisements during a video can create a sense of intrusiveness with a user, making them feel frustrated, and potentially less likely to consider purchasing from your business.
  • YouTube is primarily used for entertainment purposes, and less for the browsing and purchasing of a product. People may skip past your video, so try to make it stand out as much as possible! 


Twitter Spaces


Twitter has approximately 396.5 million users worldwide and is an important way for brands to connect with users to build a powerful, personal presence in the social sphere. Consumers spend 26% longer viewing ads on Twitter with many brands choosing to base their marketing offers there. Twitter Spaces has created a unique opportunity of allowing open audio communication between brands with their consumers, as well as amplifying the voices of industry leaders and experts, influencers, and celebrities, showcasing authentic and personal ways a business can create a meaningful social community. 


Pros: 

  • It’s completely accessible. Every user on Twitter has access to Twitter Spaces and therefore access to a space you create and the content and products that are on offer. 
  • You are physically able to talk to and directly communicate with your customer base. You are able to ask them real-time questions, their thoughts, and opinions and show that you really care about their input, prompting people to return back to your business in the future. 
  • Tweets have an overly short lifespan, but with Twitter Spaces showing up at the top of a user's device when you’re live, your brand is more likely to get noticed, with consumers being able to join in on the conversation this way. 

Cons:

  • As spaces are accessible to everyone, there is the possibility of abuse and spam from trolls or unruly users.
  • You have to have 600+ followers in order to create a space. Although anyone can join and listen at any time to spaces, there is a limitation on who can host. 
  • Currently, spaces are only saved for a few days after the initial recording. There is no way to keep them saved on your profile for consumers to listen to at any time, unless you request an archive of your Twitter data to turn into a downloadable audio file. 


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